Am99 Terms and Conditions — Malaysia Betting Platform Usage Guidelines

1Introduction & Acceptance of Terms

Welcome to am99, an online sports betting and casino platform operated under a valid gaming licence. These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Member" or "User") and am99 ("Company", "we").

This document governs your use of the am99.app website, the am99 mobile app and all related services provided by am99, including sports betting, esports betting, Live Casino, Slot Games, bingo and all other gaming products available on our platform.

These Terms and Conditions should be read together with the am99 Privacy Policy and our Responsible Gaming Policy, all of which form part of the overall agreement between you and am99.

Am99 reserves the right to modify, improve, or update these Terms and Conditions at any time without prior notice. The latest version will always be available on this page with a clear update date. Continued use of the am99 platform after any changes are published signifies your acceptance of the updated terms.

2Member Eligibility

To be eligible to register and use am99 services, you must meet all of the following requirements:

• Be at least 18 years of age at the time of registration
• Not appearing on any gambling exclusion list maintained by a relevant authority
• Registering under your own name — not on behalf of another person or business entity
• Never previously held an am99 account that was closed due to fraud or a breach of terms
• Acting on your own behalf and not as an agent or representative of any third party
• Understanding that betting carries financial risk and playing only with money you can afford to lose

3Registration & Account Management

Each individual is only permitted to hold one active am99 account at any time. Registering multiple accounts — whether using the same or different information — is strictly prohibited. am99 employs advanced detection systems to identify duplicate accounts.

During registration, you are required to provide accurate, complete, and up-to-date information. The details you will need to provide include:

• Full name as per your identity card or passport
• Exact date of birth for age verification
• An active email address owned by you
• A Malaysian mobile number registered in your name
• A strong and unique password for account security

You are solely responsible for maintaining the confidentiality of your am99 account username and password. am99 shall not be held liable for any losses arising from unauthorised access to your account due to negligence on your part in protecting your login credentials.

The KYC (Know Your Customer) process is mandatory for all withdrawals. Required documents may include a copy of your identity card, proof of address, and supporting financial transaction documents. This process is designed to protect your funds and ensure compliance with current legal requirements.

4Deposits & Fund Withdrawals

Am99 supports a wide range of popular payment methods in Malaysia. All deposit and withdrawal transactions are processed through secure, encrypted channels.

• Deposit methods: FPX online banking, direct bank transfer, Touch 'n Go eWallet, GrabPay and other supported e-wallets
• Minimum and maximum deposit limits vary depending on the selected payment method
• Withdrawals are processed within 5 to 15 minutes for most payment methods
• Withdrawals are only permitted to accounts registered under the same name as the am99 account holder
• Am99 does not charge any processing fees for standard deposits or withdrawals
• Your first withdrawal requires full completion of the KYC process

Am99 reserves the right to suspend or withhold withdrawals for the duration of an investigation if suspicious activity is detected or if there is an account-related dispute. In such cases, am99 will notify the member concerned within a reasonable timeframe.

5Bonuses, Promotions & Rewards

Am99 offers a variety of bonuses and promotions from time to time to reward new and existing members. All bonuses are subject to specific terms and conditions stated within each promotional offer.

• All bonuses have a minimum wagering requirement that must be met before bonus funds may be withdrawn
• Wagering requirements are typically between 10x and 30x depending on the bonus type
• Bonuses may not be combined unless explicitly stated otherwise
• Am99 reserves the right to void bonuses if misuse or any attempt to exploit the bonus system is detected
• Bonuses claimed using false information or duplicate accounts will be voided without notice
• Bonus validity periods vary by promotion type — check the promotions page for full details

In the event of any discrepancy between translations or different versions of bonus terms, the English version shall serve as the primary reference. Members are encouraged to contact am99 customer support if they have any doubts about a promotion's terms before claiming it.

6Wagering & Game Rules

All betting activity on am99 is conducted in accordance with established game rules. am99 uses a Random Number Generator (RNG) certified by an independent certification body to ensure fairness in every game.

• The outcome of all games is final and may not be disputed unless there is a clear technical error
• Am99 reserves the right to void bets placed at incorrect odds or prices resulting from a system error
• Bets placed after an event or match has closed will not be accepted
• Am99 reserves the right to limit or decline bets from any member at management's discretion
• The use of automation software, bots, or unauthorized tools to manipulate games is strictly prohibited
• Any attempt to exploit bugs or system vulnerabilities must be reported to am99 and must not be used for personal gain

7Prohibited User Conduct

To maintain a safe and fair gaming environment for all members, am99 strictly prohibits the following conduct:

• Fraud, hacking attempts, or any form of attack against am99 systems
• Sharing your account with others or allowing another person to use your account
• Using unauthorised third-party software to gain an advantage in games
• Making repeated deposit and withdrawal transactions with the intent to exploit bonuses without genuine play (bonus abuse)
• Spreading false information about am99 or damaging the platform's reputation
• Money laundering or the use of funds derived from illegal activities
• Harassing, threatening or abusing am99 customer support staff

8Account Suspension & Closure

Am99 reserves the right to suspend or close any member account at any time for the following reasons:

• Violation of any part of these Terms and Conditions
• Reports of fraud or suspicious activity requiring further investigation
• Requests from law enforcement authorities or regulatory bodies
• Inaccurate or falsified information provided during registration
• Account inactive for more than 12 consecutive months

Members may also request self-closure of their account at any time by contacting the am99 customer support team. Any valid remaining funds in the account will be processed for withdrawal once all required checks are completed, subject to no outstanding disputes or compliance issues.

9am99 Liability Limits

Am99 is not liable for any direct, indirect, incidental, or consequential losses arising from the use of our platform, including but not limited to:

• Betting losses resulting from game outcomes not in your favour
• Service disruptions due to system maintenance, technical issues or circumstances beyond am99's control
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials
• Processing delays caused by third parties such as banks or payment processors
• Losses resulting from device failure or your internet connection dropping during a gaming session

Am99 strives to maintain 24/7 platform availability without interruption, but cannot guarantee uninterrupted uptime under all circumstances. am99 will endeavour to notify members in advance of any scheduled maintenance.

10Privacy & Data Protection

Am99 respects the privacy of every member and is committed to protecting your personal information. The collection, use, and storage of your personal data is carried out in accordance with Malaysia's Personal Data Protection Act (PDPA) and our detailed privacy policy.

• Your personal data is used solely for account management, transaction processing and legal compliance purposes
• Am99 will not sell or disclose your personal information to third parties without your consent, except where required by law
• All data is stored on secure servers with 256-bit SSL encryption
• You have the right to request access, correction or deletion of your personal data at any time

For more information on how am99 handles your personal data, please refer to Privacy Policy us for the complete details.

11Legal & Jurisdiction

These Terms and Conditions are governed and interpreted in accordance with the applicable laws under am99's operating licence. Any dispute arising from or in connection with these Terms and Conditions shall be resolved through arbitration or the dispute resolution channels designated by the relevant regulatory body.

Am99 operates only within jurisdictions permitted by our licence. It is your responsibility to ensure that your use of am99 services is lawful in your location. am99 is not liable for any violation of local laws committed by users.

If any provision of these Terms and Conditions is found to be invalid or unenforceable under applicable law, that provision shall be severed from this document and the remaining provisions shall continue in full force and effect.

12Contact Us

If you have any questions, concerns or feedback regarding these Terms and Conditions, the am99 team is here to help. We are committed to responding in a timely manner.

• 24/7 live chat via the chat icon at the bottom corner of the am99 platform
• Support email: [email protected] (displayed as text only)
• Email response time: within 24 hours on business days
• Support is available in Malay, English, and Chinese