Am99 believes that the enjoyment of gaming is only meaningful when it is carried out in a healthy and controlled way. We provide a range of tools and support to help you play within your means.
We provide a comprehensive set of systems and tools so you can always enjoy gaming without exceeding the limits you set for yourself.
Set daily, weekly, or monthly deposit limits based on your financial capacity. am99 lets you control how much money is added to your account so you never exceed your set budget.
Set how long you want to play in each session. When the time limit is reached, am99 will send an automatic reminder to prompt you to take a break and reassess before continuing.
If you feel you need a complete break, am99 offers a self-exclusion option for periods of 24 hours, 7 days, 30 days, or up to 12 months. During this period, your account will be fully blocked from all betting activity.
Am99 conducts a thorough KYC process to ensure all members are aged 18 and above. Every new registration goes through valid identity document verification before the account is fully activated.
The am99 system actively monitors wagering patterns that may indicate signs of problem gambling. If a risky pattern is detected, our team will proactively reach out to offer assistance and support.
The am99 support team is trained to assist members experiencing difficulties related to their gaming habits. We provide referrals to professional support organisations that can help with your recovery.
Answer the following questions honestly. If you answer "Yes" to three or more questions, we encourage you to speak with the am99 support team.
1. Have you ever felt the need to bet with more money to get the same level of excitement?
2. Have you ever tried to stop playing but were unable to?
3. Have you ever used money meant for other necessities (bills, food, rent) to gamble?
4. Do you feel restless or irritable when you are unable to play?
5. Have you ever lied to family or friends about how much time or money you spend gambling?
6. Do you play to escape from problems or uncomfortable feelings?
This assessment is not a medical diagnosis. If you are concerned about your gaming habits, please contact am99 customer support or a mental health professional.
Recognise these signs in yourself or a loved one before things become more serious.
Frequently thinking about gambling even while doing other things — at work, during family meals, or when trying to sleep.
Chasing losses — continuing to bet in order to "recover" money already lost, which often leads to even greater losses.
Neglecting daily responsibilities such as work, your children's schooling, or household matters due to excessive focus on betting activity.
Borrowing money from family or friends, or using a credit card solely for betting purposes without the ability to repay.
Hiding betting activity from loved ones and feeling ashamed or guilty after every session.
Drastic mood swings tied to betting outcomes — feeling extremely happy when winning and deeply distressed or angry when losing.
All self-control tools are accessible directly from your account settings. Activation is straightforward and takes effect immediately.
Access your account via am99.app or the am99 mobile app. Make sure you log in using your valid account credentials.
Click the profile icon in the top right corner and select "Account Settings" or "Security Settings" from the dropdown menu.
In the settings menu, look for the "Responsible Gaming" section. All self-control tools are available here on a single page.
Choose the type of control you want — deposit limit, session time limit, loss limit, or self-exclusion. Enter the appropriate value and confirm your selection.
All limits set take effect immediately upon confirmation. To increase a limit, a 24-hour cooling-off period applies to protect you.
Set a maximum deposit amount within a daily (24-hour), weekly (7-day), or monthly (30-day) period. Limits cannot be increased immediately — a 24-hour cooling-off period applies.
Choose your session play duration — 30 minutes, 1 hour, 2 hours, or set your own limit. A notification is sent 10 minutes before the limit is reached so you can prepare.
Choose an exclusion period ranging from 24 hours to 12 months. During this period, login is not permitted and all promotions will be suspended. The period can be extended but cannot be shortened.
Responsible gaming does not mean you cannot enjoy entertainment on the am99 platform. Rather, it means enjoying your gaming experience in a controlled manner — staying aware of your limits and not allowing wagering activity to interfere with your daily life, social relationships, or financial stability.
Am99 takes this matter seriously not merely out of regulatory obligation, but because we genuinely care about the wellbeing of every individual who trusts our platform as their entertainment destination. We understand that for most members, wagering is simply a way to unwind and have fun — and we want to keep it that way.
Healthy gambling means you play with money you can afford to lose, you set time and spending limits before you start, you never chase losses, and you know when to stop. These simple principles, practised consistently, will keep your gaming experience enjoyable and free from harm.
Healthy Play Tips: Think of the money you use for betting as an entertainment expense — just like a movie ticket or a dinner out. Never bet with money you need for essential expenses.
Am99 has a zero-tolerance policy toward participation by individuals under 18 years of age. Every registration process requires strict age verification through official Malaysian identity documents such as MyKad or passport. Any account that attempts to register with false information or using another person's identity will be suspended immediately and reported to the relevant authorities.
For parents or guardians concerned about children accessing online gambling platforms, we recommend using parental control software on shared devices. am99 also provides a guide for parents on how to talk to their children about the risks of uncontrolled gambling.
For individuals experiencing mental health issues, severe financial stress, or who are in recovery from addiction, am99 recommends that you consider whether wagering activity is right for you at this time. Our support team is ready to refer you to appropriate professional help resources.
Am99 takes a proactive rather than reactive approach to responsible gaming. This means we do not simply wait for members to ask for help — our system actively looks for signs of problem behaviour and responds before the situation becomes more serious.
The am99 Responsible Gaming team conducts regular reviews of member activity patterns. If the system detects suspicious patterns — such as a sudden spike in deposits, excessively long sessions, or attempts to access an account during a self-exclusion period — our team will take immediate action, including reaching out to the member personally.
We also ensure that all am99 promotions and bonus offers are carefully designed so they do not encourage unhealthy betting habits. The terms and conditions of every promotion are stated clearly and transparently, with no hidden conditions that could trap members.
am99 is a platform that prioritises member safety over short-term profit. We believe that members who play in a healthy and responsible manner are the foundation of a sustainable and trustworthy platform.
If you or someone you know needs help, the following resources are available:
Seeking help is a sign of strength, not weakness. The most important first step is acknowledging that you need support.
Answers to the most frequently asked questions about our responsible gaming programme.