AM99 FAQ — Quick Answers for You

The minimum age to register and use the am99 platform is 18 years and above. am99 is committed to promoting responsible gaming and does not permit minors to use the platform under any circumstances. Should am99 identify an account belonging to an underage user during the KYC verification process, that account will be suspended immediately.

Your registered username cannot be changed after the account is created as it serves as your account's unique identifier. However, you can update your phone number and email address under "Account Settings" after going through the identity verification process. To change your phone number, you will need to contact am99 customer support and provide valid identity verification documents.

KYC (Know Your Customer) is an identity verification process required before your first withdrawal or when certain transaction thresholds are reached. It involves submitting a copy of a valid identification document such as your MyKad or passport, and possibly a recent bank statement as proof of address. Submitted documents will be reviewed within 24–48 business hours. KYC is an important step to protect your account and ensure the security of your funds.

am99 accepts a variety of deposit methods popular among Malaysian users:

• Online bank transfer (FPX) — Maybank, CIMB, Public Bank, RHB, Hong Leong, and more
• Digital wallets — Touch 'n Go eWallet, GrabPay, Boost
• Express deposit service via agent
• Direct bank transfer (manual) with proof of payment
• Cryptocurrency — USDT and Bitcoin (for selected accounts)

All FPX and digital wallet deposits are processed instantly. Manual deposits via bank transfer require uploading a payment slip and are typically credited within 5–15 minutes.

The minimum deposit at am99 is RM 30 for most payment methods. The maximum limit depends on your chosen method and account status. Regular members can deposit up to RM 30,000 per day, while VIP members enjoy higher deposit limits. For exact transaction limits based on your payment method and membership level, please check the "Deposit" section in your account after logging in.

am99 processes all successful withdrawal requests within 5–30 minutes for accounts that have completed KYC verification. For new accounts that have not yet gone through KYC, the first withdrawal may take up to 24 hours for security review purposes. Funds will be credited directly to the Malaysian bank account registered in your name. Withdrawals submitted on business days (Monday–Friday, 9am–10pm) are generally processed faster than on weekends.

There are several reasons why a withdrawal may be declined:

• Bonus rollover requirement has not been fully met
• KYC not yet completed or submitted documents are invalid
• The registered bank account number does not match the account holder's name
• Withdrawal amount exceeds daily or weekly limits
• There is suspicious activity currently under investigation

If your withdrawal is rejected, the funds will be returned to your account balance. Contact am99 customer support via live chat for further clarification and assistance in resolving the issue.

The am99 welcome bonus of up to RM 688 is automatically credited to your account after your first successful deposit. No special promo code is required — the bonus is activated instantly once the minimum deposit requirement is met. Make sure you register a new account and complete your basic profile information before making your first deposit. The welcome bonus is claimable once per account only and is non-transferable.

Rollover (also known as wagering requirement) is the minimum betting amount that must be met before you can withdraw bonus funds. For example, if you receive a RM 100 bonus with a 5x rollover, you need to place total bets of RM 500 (RM 100 × 5) using those bonus funds before a withdrawal is permitted. Your rollover progress can be monitored in real time under the "Active Bonuses" section in your account. Each bonus has different rollover requirements — please read the full terms before claiming any bonus.

Yes. am99 offers a variety of ongoing promotions for active members:

• Daily Reload Bonus — A percentage bonus on every deposit made on the same day
• Weekly Cashback — A partial refund of your net losses within a week
• Referral Bonus — Earn rewards every time you successfully refer a friend to register and deposit
• Birthday Promotion — Exclusive gifts for members on their birthday
• Exclusive VIP Offers — Highest cashback and personalised bonuses for VIP members

All current promotions can be viewed in the "Promotions" section on the am99 website after logging in.

am99 uses 256-bit SSL encryption for all data transmitted between your device and our servers. Your personal and financial data is stored on servers protected by a multi-layered security system including firewalls, intrusion detection, and 24/7 monitoring. am99 does not share members' personal information with any third party without your consent, except as required by law. All financial transactions are processed through trusted payment channels that comply with international PCI-DSS security standards.

If you suspect suspicious activity on your account, take the following steps immediately:

• Change your account password immediately via security settings
• Review your login history to identify any unrecognised access
• Enable two-factor authentication (2FA) if you haven't done so already
• Contact am99 customer support via live chat and report the incident
• Check and update the email password associated with your am99 account

The am99 security team will investigate and take appropriate action promptly.

Log in to your account and go to "Account Settings", then select the "Security" tab. There you will find the option to enable 2FA. am99 uses OTP verification via SMS to your registered phone number. Once enabled, every login from a new device or location will require an additional OTP code. We recommend all members enable 2FA as an extra layer of protection, especially for accounts with a high balance.

am99 offers a complete game library for all types of players:

• Online Slots — Thousands of titles from leading providers such as Pragmatic Play, PG Soft, Spadegaming and more
• Live Casino — Baccarat, Blackjack, Roulette and Sic Bo with real-time live dealers
• Sports Betting — Football, basketball, tennis, esports and over 30 other sports
• Bingo — Multiple bingo variants with exciting jackpots
• Table Games — Poker, Dragon Tiger, Andar Bahar and other options
• Lottery & Numbers — 4D, Toto and other number games

Yes. All slot games and number games at am99 use Random Number Generator (RNG) technology certified by independent auditing bodies. This ensures every spin or game result is completely random and cannot be manipulated by any party. Live casino games are streamed live from licensed studios with real human dealers you can see in real time. am99 operates under a recognised licence and complies with international fair gaming standards.

Most slot games at am99 offer a demo mode that lets you play for free without using real money. Demo mode is the best way to familiarise yourself with game mechanics, paylines, and bonus features before playing with real money. However, live casino games and sports betting do not have demo mode as they involve real-time interaction. Log in to your account and look for the "Demo" icon on any game to try it for free.

Since betting apps are not available on the Google Play Store, you will need to download the am99 APK file directly from the official website. Go to the page Download on the am99 site, click the "Download Android" button and wait for the APK file to finish downloading. Before installing, make sure you enable the "Unknown Sources" option in your Android device's security settings. Once installation is complete, you can log in using your existing am99 account.

Yes. iPhone and iPad users can install the am99 app via the iOS configuration profile installation method. Visit the Download, select the iOS option and follow the on-screen instructions to download and install the profile. The minimum requirement is iOS 12.0 or later. After installation, you may need to trust the app developer via Settings > General > Device Management & VPN before launching the app. All features including deposits, withdrawals, and games are fully available in the iOS version.

Minimum requirements to run the am99 app:

• Android: Version 6.0 (Marshmallow) or above, minimum 2GB RAM, 100MB storage space
• iOS: iPhone 6s or above with iOS 12 or above, 80MB storage space
• Internet connection: Minimum 4G/LTE or WiFi for the best experience
• For live casino: A minimum connection speed of 10 Mbps is recommended for high-quality video streaming

For the smoothest gaming experience, we recommend using a device with at least 4GB RAM and a stable WiFi connection.

The am99 VIP Programme has several tiers ranging from Regular Member to VIP Platinum. Tier upgrades are automatic based on your cumulative deposit and wagering amount within a given period. Each VIP tier offers better benefits including:

• Higher cashback rates
• Higher daily withdrawal limits
• Faster withdrawal processing — priority for VIP members
• Dedicated personal account manager for VIP Gold and above
• Exclusive invitations to special promotions and events
• Birthday bonus and special gifts

Visit the page VIP to view all benefits by level in detail.

Yes. am99 VIP levels are recalculated monthly or quarterly depending on the current policy. If your wagering activity falls below the minimum threshold required to maintain your current level, your VIP level may be downgraded at the next review period. However, am99 typically provides advance notice via email or in-account notification before any level change is made. Check the full terms of the VIP programme on the VIP for full details.

am99 provides a range of tools to help members manage their gaming habits:

• Daily/weekly/monthly deposit limits — Set your own limits to control spending
• Loss limits — Cap the maximum amount you can lose within a set period
• Session time limits — Set session time reminders and limits
• Self-Exclusion — Temporarily suspend your account for a period of your choice
• Permanent Exclusion — Permanently close your account if needed

All these tools can be accessed under the Responsible Gaming in your account.

am99 cares about the wellbeing of its members. If you or someone you know needs help with a gambling addiction, please use the self-exclusion tool in your account and seek professional assistance. You can also contact am99's trained customer support team to be guided to suitable help resources. Remember — gambling should always be entertainment, not a burden. Play within your means and never use money you cannot afford to lose.