Am99 takes the privacy of every member seriously. This document transparently explains how we collect, use, store, and protect your personal information.
Your privacy is more than a legal obligation to us — it is a responsibility we uphold with full sincerity every day.
All data transmitted between your device and am99's servers is protected with military-grade 256-bit SSL encryption. Your personal information and financial transactions remain secure both in transit and at rest.
Am99's Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. We adhere to all legal requirements relating to the collection, processing, and storage of personal data of Malaysian citizens.
Am99 has never and will never sell, rent, or trade members' personal information to any third party for commercial purposes. Your data belongs to you — it is not a business asset for us to sell.
Every am99 member has the right to access, review, correct, and request deletion of their personal data at any time. We provide easy channels for you to manage your own information.
Members' personal data is stored in data centres protected by layered security infrastructure — including firewalls, intrusion detection systems, and round-the-clock real-time monitoring.
Am99 conducts regular security and data privacy audits through qualified independent auditing firms. This ensures our data protection systems are continuously updated against the latest cyber threats.
Important Note: This Privacy Policy applies to all users of the am99 platform, including the am99.app website and the am99 mobile app. By using any of our services, you agree to the terms set out in this document.
Am99 is committed to protecting the privacy of every individual who uses our platform. This Privacy Policy clearly and transparently explains how am99 collects, uses, stores, discloses, and protects your personal information when you use the am99.app website or the am99 mobile app.
This policy is drafted in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010 and the highest international data protection standards. We believe transparency is the foundation of trust — which is why we strive to explain every aspect of how we handle your data in plain language, not confusing legal jargon.
If you have any questions about how we handle your personal data, please contact our privacy team via the channels listed at the end of this document. We are always ready to provide further clarification.
Am99 only collects data that is strictly necessary to provide you with a safe, fair, and high-quality service. Below are the categories of data we collect:
| Data Category | Example Information | Requirement |
|---|---|---|
| Personal Identity | Full name, date of birth, IC/passport number | Mandatory (KYC) |
| Contact Information | Email address, mobile phone number | Mandatory |
| Financial Data | Bank account number, bank name, transaction records | Mandatory (Withdrawal) |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Usage Data | Gaming records, wagering history, login timestamps | Automatic |
| Communication Data | Customer support records, feedback, complaints | Where applicable |
Am99 does not collect sensitive information such as biometric data, political affiliations, or religious beliefs. All data collected has a clear and legitimate purpose.
The information we collect is used solely for legitimate and stated purposes. am99 uses your personal data for the following:
am99 does not use your data to make automated decisions that could affect your rights without human review. Every significant decision involves assessment by our team.
Am99 does not sell, rent, or disclose your personal information to external parties for marketing or commercial purposes. However, in certain limited situations, we may share your data with the following parties:
All third parties handling am99 member data are bound by strict data protection agreements. They are only permitted to use your data for the specific purposes agreed upon with am99.
Am99 employs a multi-layered protection approach to keep your personal data secure at all times. The key security measures we practise include:
Your personal data is retained for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, am99 retains certain data for the period prescribed by Malaysian law — typically seven years for financial records — before it is securely deleted.
Data Breach: In the event of any data security breach affecting your personal information, am99 will notify you and the relevant authorities within the timeframe stipulated by law.
Am99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the am99 platform.
Under Malaysia's PDPA and am99's privacy policy, you have the following rights regarding your personal data. am99 is committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data that am99 holds about you at any time.
You may request correction of inaccurate or incomplete data via your account settings or customer support.
You have the right to request deletion of your personal data, subject to our legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time without restriction.
You have the right to receive your data in a machine-readable format for transfer to another service.
In certain circumstances, you may request that am99 restrict the processing of your data while a dispute is being resolved.
To exercise any of the above rights, please contact the am99 privacy team via email or live chat. We will process your request within 21 business days as stipulated by PDPA.
Am99 is a platform dedicated to adults aged 18 and above. We do not knowingly collect or process personal data from children under the age of 18.
Should we discover that a child's data has been collected without the knowledge or consent of a parent or legal guardian, we will take immediate steps to delete that data and close the associated account. Parents or guardians who become aware that a child under their care has registered on am99 are encouraged to contact us immediately.
If you suspect an am99 account has been created in a child's name, please report it to our customer support team immediately. We will investigate and take action within 24 hours.
The am99 platform may contain links to third-party websites such as game providers or payment processors. Please note that am99's Privacy Policy applies only to the am99 platform itself and does not cover the privacy practices of those third-party websites.
Am99 is not responsible for the content, privacy policies, or security practices of third-party websites. We encourage you to read the privacy policy of every website you visit, especially if you share personal information there.
Am99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or technological developments. Any changes made will be accompanied by a clear effective date at the top of this page.
For material or significant changes, am99 will notify members via in-platform notifications or the email registered to your account. Your continued use of the am99 platform after any changes are published constitutes your acceptance of the updated Privacy Policy.
We encourage you to review this page regularly to ensure you are always up to date on how we handle your personal data.
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, the am99 privacy team is here to help:
For more information on your rights and responsibilities as an am99 member, please also refer to Terms & Conditions and pages Responsible Gaming us.